Enterprise Action Gateway Eagle II PM Contract Vehicle DHS Information Technology
Homeland Security IT Solutions

Alion Quality Assurance Program

Alion is an experienced prime contractor, a quality-driven company, and an implementer of quality management in the planning and execution of many successful enterprise projects. It is our policy to maintain a program of quality assurance that ensures all Alion products and services meet or exceed the expectations of our customers. We maintain a process of constant improvement that is accomplished through diligent follow-up on customer input, employee suggestions, internal and external audits, and management review of the quality systems.

Meeting the Highest Standards

Due to the varied nature of our projects and programs, Alion has individual quality programs to meet various project- and program-specific requirements, such as Environmental Protection Agency regulations, ISO 9001 and 17025 standards, and CMMI standards.

Alion supports its IT solutions and services with a dedicated quality assurance program based on industry best practices that is backed by our CMMI Maturity Level 3 appraisal, our ISO 9001:2008 registration, and our ITIL frameworks. This high level of commitment ensures our ability to support the DHS mission and meet or exceed customer requirements.

These quality programs are delineated in our quality manual, standard operating procedures, and quality assurance project/program plans. With this system, we have dedicated ourselves to a strategy of project/program controls and continual improvements, constantly seeking to understand the expectations of our customers and striving to exceed those expectations.

Customer Assessments

Alion has a procedure to document customers' assessments of our performance on programs and contracts to maintain quality, identify potential issues, and ensure follow-up corrective actions, when required, are taken in a timely manner. We conduct customer assessments with every major customer at least annually. All customer issues or complaints, including any rating below 6 out of 10, are documented, tracked, and resolved to the customer's satisfaction.

Eagle II

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